Questions?

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Frequently Asked Questions

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● Other/International: 10–20 business days

[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Thank you in advance for your patience and flexibility.

How are your products made?

I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at shop[at]brennanfigari.com.

I received a wrong/damaged product, what should I do?

I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at shop[at]brennanfigari.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

What’s your return policy?

Except where required by law, I don’t offer returns and/or exchanges, but if there’s something wrong with your order, please let me know by sending me a message at shop[at]brennanfigari.com! Please remember it’s just me here, and the profit margins are pretty slim, I’m not Amazon 🙂

Do you offer refunds?

Except where required by law, refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at shop[at]brennanfigari.com with photos of wrong/damaged items and I will sort that out for you.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

Can I exchange an item for a different size/color?

Except where required by law, I don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—I have one for every item listed on my store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let me know at shop[at]brennanfigari.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!